Privacy Policy
Effective Date: 01/09/2025
Last Updated: 29/08/2025
At Lunar Bakes, your privacy is very important to us. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it safe when you visit our website www.lunarbakes.com or shop with us.
Information We Collect
When you shop with us, sign up for our newsletter, or create an account, we may collect:
Contact Details: your name, email, phone number, and address.
Payment Information: your payment details (processed securely by our payment partners—we never store your full credit card number).
Order Information: details about what you buy and where we deliver.
Website Usage: basic data about how you browse our site, like pages visited and clicks, collected through cookies or similar tools.
How We Use Your Information
We use your information to:
Process and deliver your orders.
Send order updates or respond to your questions.
Improve our products, website, and customer experience.
Share special offers, if you’ve chosen to receive them (you can opt out anytime).
Comply with legal or safety requirements.
We rely on different legal bases depending on the purpose – to fulfil a contract with you (processing your order), your consent (marketing emails), our legal obligations (such as tax records), and our legitimate interests (improving our services).
Sharing Your Information
We only share your information with trusted service providers who help us run our business, such as:
Payment processors.
Delivery companies.
Email or marketing services.
We never sell your information to other companies.
Cookies and Tracking
Like most websites, we use cookies to:
Make our website work smoothly.
Remember your preferences.
Understand how customers use our site so we can make improvements.
You can control cookies through your browser settings, but some features of our site may not work without them.
How We Keep Your Information Safe
We use secure technology and trusted partners to protect your information. While no system is 100% secure, we work hard to safeguard your data and only keep it for as long as needed to serve you.
Retention
We keep your order details for 6 years as required by tax law, and other personal data only as long as necessary to provide services or comply with legal obligations.
Your Rights
You have the right to:
Access or request a copy of your personal information.
Correct or update your details.
Ask us to delete your information (unless we’re required to keep it by law).
Opt out of marketing emails anytime by clicking ‘unsubscribe’.
You also have the right to restrict how we process your data, and to request a copy of your data in a portable format (data portability).
To make a request, just email us at hello@lunarbakes.com.
If you are not satisfied with how we handle your data, you can complain to the UK Information Commissioner’s Office (ICO).
Children’s Privacy
Our website is not intended for children under 16, and we do not knowingly collect their information.
Updates to This Policy
We may update this Privacy Policy occasionally. If we make significant changes, we’ll post a notice on our website.
Contact Us
If you have questions about your privacy or this policy, please contact us:
Email: hello@lunarbakes.com
Address: Taiwan Foods Company Limited T/A Lunar Bakes, Unit 9 Orchard Business Centre, Kangley Bridge Road, London SE26 5AQ, UK